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Synergy Ltd is a fast-growing tool and hardware retailer.

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Synergy Ltd is a fast-growing tool and hardware retailer. The company's customer services team has been using Excel worksheets to manage customer relationships. When the company is expend-ing its market presence, this way of working leads to poorer customer services as the database is scattered around in spreadsheet, leading to patchy and inconsistent conversations with customers. The company decides to purchase a CRM system. What requirement should Synergy's procurement team take into account in the specification for CRM system?

A.

Total number of the supplier's employees

B.

The ability to import bulk data from Excel spreadsheets

C.

The relative size of the potential suppliers to Synergy

D.

The form and reference number of the purchase order

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