When planning a new service, which three factors should be considered when defining the value...

The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:

Costs(resources required to deliver the service),

Risks(potential threats to performance and adoption),

Outcomes(the results and benefits expected).

This reflects the ITIL service value system’s definition of co-creating value between provider and consumer.

(Reference: ITIL® 4 Strategist DPI, section on "Value creation and value drivers")