The manager of a team of highly skilled professionals often handles challenging problems personally in...

DPI governance principles highlight that when managers centralize decisions and problem-solving, it createsbottlenecks(delays in decision-making) and reduces team empowerment, leading tolower morale. Thus, options 1 (decisions take longer) and 4 (employee morale suffers) are the consequences. The behaviour underminesdelegation of authority and staff empowerment, which DPI stresses as essential for effective governance and oversight.

(Reference: ITIL® 4 Strategist DPI, section on "Delegation of authority and empowerment of teams")