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A company has a new, global line of business that has changed how the IT...

ITIL ITIL4-DPI Full Course Access
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A company has a new, global line of business that has changed how the IT department supports the systems. Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.

Which describes the BEST approach for establishing effective feedback channels?

A.

Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

B.

Establish office hours where staff are encouraged to visit without appointments and discuss their concerns

C.

Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

D.

Publish a printed weekly newsletter that clearly and consistently communicates change

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