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What is the BEST description of an operational level agreement (OLA)?

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What is the BEST description of an operational level agreement (OLA)?

A.

An agreement between the service provider and another part of the same organization

B.

An agreement between the service provider and an external organization

C.

A document that describes to a customer how services will be operated on a day-to-day basis

D.

A document that describes business services to operational staff

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