A known error has been created after diagnosis of a problem was complete but before...

ITIL ITIL-Foundation Question Answer

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

No: the Known Error should be created before the problem is logged

No: a known error record is created when the original incident is raised

No: a known error record should be created with the next release of the service

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