The correct answer is A because creating a clear picture of what is changing and why it is valuable is the first step in organizational change management. Organizational change management is the practice of ensuring that changes are effectively and smoothly implemented, and that the lasting benefits of change are achieved. Creating a clear picture of the change involves defining the vision, scope, objectives, and benefits of the change, and communicating them to the stakeholders. This helps to create a sense of urgency, alignment, and commitment for the change, and to overcome resistance and ambiguity.
The other options are not correct because they are not the first activity in organizational change management. Developing a value stream map of the desired future changes (option B) is a useful technique to identify and optimize the flow of value, but it is not the first activity. It requires a clear understanding of the change and its value proposition, which is established in option A. Creating corrective action plans for staff who are resistant to the change (option C) is a reactive and punitive approach to change management, which can create more resentment and distrust. It is not the first activity, nor the best practice, in organizational change management. Communicating areas of waste that can be eliminated (option D) is a part of the lean approach to service management, which aims to optimize value by reducing waste and inefficiencies. However, it is not the first activity in organizational change management, as it does not address the vision, scope, objectives, and benefits of the change, which are essential for creating a clear picture of the change.
[:, ITIL 4 Managing Professional Transition Module Sample Paper - English, Question 3, Page 5, ITIL 4 Managing Professional: Transition Module | Axelos, Section “What is the ITIL 4 Managing Professional Transition Module?”, Paragraph 3, ITIL® 4 Managing Professional Transition Course Online - Simplilearn, Section “Course Overview”, Paragraph 2, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.1, Page 146, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.2, Page 147, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.3, Page 148, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.4, Page 149, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.5, Page 150, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.6, Page 151, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.7, Page 152, [ITIL 4 Foundation: ITIL 4 Edition], Chapter 7, Section 7.2.8, Page 153, ]
