ITIL ITIL-4-Transition Question Answer
What is the CORRECT order for the three phases of problem management?
Problem control, error control, problem identification
Error control, problem control, problem identification
Problem identification, problem control, error control
Problem identification, error control, problem control
Comprehensive Explanation:
ITIL defines the three phases of problem management in this order:
Problem identification – recognizing actual or potential causes of incidents
Problem control – analyzing, diagnosing, and prioritizing problems
Error control – managing known errors and workarounds
The sequence in Option C exactly matches this lifecycle.
Thus, Option C is correct.
TESTED 20 Dec 2025
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