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An organization is undergoing a digital transformation and is conducting a strategic analysis of its...

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An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.

Which is the BEST way for this organization to undertake this analysis?

A.

Perform a detailed gap analysis of current and future customer needs

B.

Develop models that help analysts perform tasks that are appropriate for a given context

C.

Use a single standardized approach for all customer needs analysis

D.

Focus on digital products and defer legacy systems analysis

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