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An organization is a market leader for software that has seen a sharp decline in...

ITIL ITIL-4-Specialist-High-velocity-IT Full Course Access
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An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.

Which method would be effective in ensuring that the change in focus is supported across the organization?

A.

Identify key internal stakeholders and develop a communication plan to address their concerns

B.

Ensure the company vision and mission are visible to everyone across the organization

C.

Develop detailed service descriptions and design documentation

D.

Survey key customers who recently moved to the cloud solution

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