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An internal IT service provider does not have all the skills needed to create and...

ITIL ITIL-4-Specialist-High-velocity-IT Full Course Access
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An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A.

Outsource immediately to save time

B.

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

C.

Focus on cost as the sole deciding factor

D.

Conduct an internal survey to determine staff preferences

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