A retail organization is hiring a new release manager.

The release management role in ITIL 4 requires a range of competencies to ensure effective coordination and execution of releases. TheITIL® 4 Practitioner: Release Managementdocument states:"A release manager must have strong project planning and coordination skills to manage the scheduling, communication, and execution of releases, ensuring alignment with organizational goals and minimal disruption"(Section 3.3).

Option A (Knowledge of service management frameworks) is already covered by the requirement of ITIL knowledge in the vacancy description, so it’s not an additional skill.

Option B (Project planning and coordination) is a critical skill for release managers, as they need to orchestrate complex release activities, manage timelines, and coordinate with stakeholders, which isn’t explicitly covered by the listed requirements.

Option C (Technical expertise) is implied by the requirement for knowledge of technologies and platforms, so it’s not an additional skill.

Option D (Understanding of the organization’s business) is important but less specific to release management compared to project planning, and the retail experience requirement already covers business context.

The correct answer is B, as project planning and coordination is a key additional skill for effective release management.