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An IT service manager is analyzing a value stream that is used to deploy new...

An IT service manager is analyzing a value stream that is used to deploy new and changed services. The manager has interviewed many staff and has identified all the workflow steps. The manager is now evaluating the workflow steps so that they can plan improvements. Which activity should the manager carry out as part of this evaluation?

A.

Collect data about what happens in each workflow step

B.

Identify wasteful steps that could be eliminated

C.

Define an ideal series of workflow steps for the future

D.

Establish what value is created in each workflow step

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