ITIL ITIL-4-Foundation Question Answer
Which statement about service desks is CORRECT?
The service desk should work in close collaboration with support and development teams
The service desk should rely on self-service portals instead of escalation to support teams
The service desk should remain isolated from technical support teams
The service desk should escalate all technical issues to support and development teams
TESTED 16 Sep 2025
Copyright © 2014-2025 ACE4Sure. All Rights Reserved