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Which TWO types of competence are MOST important 'or service desk staff?

Which TWO types of competence are MOST important 'or service desk staff?

1. Knowledge of business processes

2. Collaboration skills

3. Advanced technical knowledge

4. Workflow design skills

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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