ITIL ITIL-4-Foundation Question Answer
What is the customer of a service responsible for?
Authorizing the budget for the service
Provisioning the service
Defining the requirements for the service
Using the service
Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;
https://www.bmc.com/blogs/itil-key-concepts-service-management/
TESTED 13 Jul 2025
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