ITIL ITIL-4-Foundation Question Answer
Which statement about the ‘continual improvement model’ is CORRECT?
Organizations should work through the steps of the model in the sequence in which they are presented
The flow of the model helps organizations to link improvements to its goals
The model is applicable to only certain parts of the service value system
Organizations should use an additional model or method to link improvements to customer value
TESTED 02 Mar 2026
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