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Which practice helps to ensure that the services delivered to customers are aligned with their...

ITIL ITIL-4-Foundation Full Course Access
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Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A.

Service request management

B.

Change enablement

C.

Problem management

D.

Service level management

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Identify the missing word in the following sentence.
Which skill is required by the ‘service level management’ practice?
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