Which is the BEST type of resource for investigating complex incidents?
A.
Self-help systems
B.
Knowledgeable support staff
C.
Detailed work instructions
D.
Disaster recovery plans
The Answer Is:
B
This question includes an explanation.
Explanation:
More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.
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