Which is an example of the ‘Prepare the team’ step of Gemba walks?
A.
A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
B.
A relationship manager records the findings of observing the negotiation of service targets
C.
A relationship manager asks another manager to join the Gemba walk for onboarding new customers
D.
A relationship manager discusses the findings of a Gemba walk with other stakeholders
The Answer Is:
A
This question includes an explanation.
Explanation:
“Prepare the team” involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.
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