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Which is an example of the ‘explore’ step of the service relationship journey?

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Which is an example of the ‘explore’ step of the service relationship journey?

A.

Checking a service provider's reviews online before contacting the organization

B.

Providing a service provider feedback about a desired new feature

C.

Downloading a trial version of a service provider's software offering

D.

Contacting a provider’s service desk for assistance using a product

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