Scenario 6: GreenWave GreenWave, a manufacturer of sustainable and energy efficient home appliances, specializes in...

Scenario 6: GreenWave

GreenWave, a manufacturer of sustainable and energy efficient home appliances, specializes in solar-powered devices, EV chargers, and smart thermostats. To ensure the protection of customer data and internal operations against digital threats, the company has implemented an ISO/IEC 27001-based information security management system (ISMS). GreenWave is also exploring innovative loT solutions to further improve energy efficiency in buildings

GreenWave is committed to maintaining a high standard of information security within its operations As part of its continuous improvement approach, the company is in the process of determining the competence levels required to manage its ISMS. GreenWave considered various factors when defining these competence requirements, including technological advancements, regulatory requirements, the company's mission, strategic objectives, available resources, as well as the needs and expecations of its customers

Furthermore, the company remained committed to complying with ISO/IEC 27001's communication requirements. It established clear guidelines for internal and external communication related to the ISMS, defining what information to share, when to share it. with whom, and through which channels. However, not all communications were formally documented; instead, the company classified and managed communication based on its needs, ensuring that documentation was maintained only to the extent necessary for the ISMS effectiveness .

GreenWave has been exploring the implementation of Al solutions to help understand customer preferences and provide personalized recommendations for electronic products. The aim was to utilize Al technologies to enhance problem-solving capabilities and provide suggestions to customers. This strategic initiative aligned with GreenWave's commitment to improving the customer experience through data-driven insights.

Additionally, GreenWave looked for a flexible cloud infrastructure that allows the company to host certain services on internal and secure infrastructure and other services on external and scalable platforms that can be accessed from anywhere. This setup would enable various deployment options and enhance information security, crucial for GreenWave's electronic product development

According to GreenWave, implementing additional controls in the ISMS implementation plan has been successfully executed, and the company was ready to transition into operational mode. GreenWave assigned Colin the responsibility of determining the materiality of this change within the company.

Question:

Is GreenWave’s approach to documenting communication acceptable?