You are an experienced ISMS audit team leader.

You are an experienced ISMS audit team leader. You are currently conducting a third-party surveillance audit of an

international haulage organisation. You have sampled four internal audit reports which state:

Report 1 - Auditor: Mr James.

Over the year the organisation has failed to meet its promised delivery dates on 23 occasions out of 100. This is against a target of '95% of deliveries on time'.

Grading - Minor

Corrective Action due: Within 9 months.

Report 2 - Auditor: Mr James.

Between January and March, it was noted 125 complaints were received about the Service Desk Team. Clients

accused them of being rude and unresponsive.

Grading - Minor

Corrective Action due: Within 12 months.

Report 3 - Auditor: Mr James.

Of the 40 customer orders received last month, 38 were correctly processed. Of the remaining 2, one was missing a

signature and one was missing a date.

Grading -

Corrections due: Within 3 weeks

Report 4 - Auditor: Mr Rogers.

Of the 30 personnel records examined, 26 were found to be fully completed whilst the remaining 4 were all missing

the individual's start date.

Grading – Major

Corrections due: Within 1 week

Which four of the options demonstrate the concerns you would have about these reports?