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Identify the missing words in the following sentence.

PECB ISO-IEC-20000-Foundation Full Course Access
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Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

A.

proposal for a new service

B.

access to a service

C.

update to a configuration item

D.

change of scope

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