You are auditing an organisation that has been certified to ISO 9001 for 10 years.

ISO 9001 Clause Number:

8.5.2

Nature of problem:

Tyre batch numbers have not been recorded in the Work Schedule.

ISO 9001 requirement that has not been fulfilled:

ISO 9001 – “The organization shall retain the documented information necessary to enable traceability.”

This is a traceability issue. The organisation requires tyre batch numbers to be recorded in the Work Schedule, but sampled records showed that batch numbers were missing for multiple completed jobs.

ISO 9001 clause 8.5.2 Identification and traceability requires the organisation to control unique identification when traceability is required and retain the documented information necessary to enable traceability.

Clause 7.2 competence and clause 7.3 awareness are not the best fit because the evidence shows the Workshop Supervisor and Tyre Fitter were aware of the missing records. The issue is the failure to retain required traceability information.