PECB ISO-9001-Lead-Auditor Question Answer
According to ISO 9000, what is quality?
The ability of an object to realize an output that will fulfill the requirements for that output
The degree to which a set of inherent characteristics of an object fulfills requirements
A set of conditions under which work is performed
The efficiency with which resources are utilized in achieving objectives
Comprehensive and Detailed In-Depth Explanation:
ISO 9000:2015 defines quality as "the degree to which a set of inherent characteristics of an object fulfills requirements."
Clause 3.6.2 (Quality) confirms this definition.
Quality is determined by how well an object (product, service, or process) meets defined requirements (customer, regulatory, or internal).
The other options do not align with the official ISO definition:
Option A refers to performance capability but does not define quality.
Option C describes work conditions, not quality.
Option D focuses on efficiency rather than fulfilling requirements.
TESTED 17 Aug 2025
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