Process management is the framework that is a continuous and progressive cycle that requires managerial, operational, administrative and technical support. Process management refers to the design, implementation, monitoring, evaluation, and improvement of the processes that deliver value to the organization and its stakeholders. Process management involves the following steps:
Define the process: Identify the purpose, scope, objectives, inputs, outputs, activities, roles, and responsibilities of the process.
Document the process: Create a visual representation of the process flow, such as a flowchart, diagram, or map, that shows the sequence of tasks, decisions, and interactions within the process.
Implement the process: Execute the process according to the defined and documented specifications, using the appropriate resources, tools, and methods.
Monitor the process: Measure and analyze the performance of the process, using key performance indicators (KPIs), metrics, and feedback mechanisms, to ensure that the process meets the expected outcomes and quality standards.
Evaluate the process: Review and assess the effectiveness and efficiency of the process, using audit, review, and evaluation techniques, to identify the strengths, weaknesses, opportunities, and threats of the process.
Improve the process: Implement corrective and preventive actions, based on the results of the evaluation, to enhance the process and eliminate or reduce the causes of nonconformities, errors, or inefficiencies.
Process management is a continuous and progressive cycle that requires managerial, operational, administrative and technical support, as the process is constantly subject to change and improvement, based on the changing needs and expectations of the organization and its stakeholders. Process management also supports the implementation and maintenance of a business continuity management system (BCMS), as it helps the organization to identify, protect, and optimize its critical business processes and resources, and to ensure their continuity and resilience in the event of a disruption. References:
ISO 22301 Auditing eBook, Chapter 3: Business Continuity Management System, Section 3.4: Planning, Page 18
ISO 22301 Auditing eBook, Chapter 3: Business Continuity Management System, Section 3.6: Performance Evaluation, Page 21
ISO 22301 Auditing eBook, Chapter 3: Business Continuity Management System, Section 3.7: Improvement, Page 23
ISO 22301 Auditing eBook, Chapter 4: Business Continuity Management System Audit, Section 4.1: Audit Principles, Page 26
ISO 22301 Auditing eBook, Chapter 4: Business Continuity Management System Audit, Section 4.3: Audit Process, Page 28
