The director of customer service at Northern Trail Outfitters (NTO) wants tocapture and trend specific...

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The director of customer service at Northern Trail Outfitters (NTO) wants tocapture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:

A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case

Which two solutions willmeet these business requirements?

Choose 2 answers

Case after insert Trigger that executes a callout.

Case Workflow Rule that sends an Outbound Message.

Case after insert Trigger that publishes a Platform Event.

Custom Apex controller that publishes a Platform Event.