The team is working on an end-user tool that people in education will use.

========= The team is using Personas , a technique that involves creating fictional, archetypical characters to represent different segments of the target audience. By describing a teacher with specific educational backgrounds and career goals, the team can better understand the needs, behaviors, and pain points of their users. Personas help the team " Think as a Customer " by providing a human face to abstract requirements, ensuring that the solution increments are designed to resonate with real-world users. This technique is particularly valuable during the Initiative Horizon for refining user stories and prioritizing features that offer the most value to the most critical user segments. By using personas, the team ensures that the final product is empathetic to the user ' s journey and objectives.

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