The first stage in the development of a crisis management program is to:

A crisis management program requires clear ownership before detailed planning can be effective. The first stage is to create a crisis management team with defined authority, responsibilities, decision-making protocols, and communication channels. This team then coordinates risk analysis, scenario planning, crisis response procedures, contingency plans, testing, training, and post-incident review. Conducting risk analysis is important, but it is usually performed or directed by the assigned team. Formulating contingency plans comes after risks, critical operations, roles, and response priorities are understood. Practicing the response is a later-stage activity used to validate whether the plan works under simulated crisis conditions. From an internal audit perspective, a crisis program without an accountable team is weak because response actions may be fragmented, delayed, or inconsistent. Therefore, Option C is correct.