According to 11A guidance on IT, which of the following are indicators of poor change...

Effective change management ensures that IT changes (such as software updates, system modifications, or infrastructure upgrades) are well-controlled, minimizing disruptions. Poor change management leads to instability, inefficiencies, and operational risks.

Unplanned Downtime (2) – Indicates that changes are being implemented without proper testing or failover planning, disrupting business operations.

Excessive Troubleshooting (3) – Suggests that changes are causing recurring issues, leading to increased workload for IT support teams.

Unavailability of Critical Services (4) – Highlights that change-related failures are affecting essential business functions, indicating improper risk assessment.

While inadequate control design is a general IT risk, it is not a direct indicator of poor change management. Instead, it relates more to weaknesses in IT governance and security frameworks.

IIA’s GTAG (Global Technology Audit Guide) on Change Management – Identifies unplanned downtime, excessive troubleshooting, and service unavailability as key red flags of poor change management.

COBIT 2019 (Governance and Management of IT) – Emphasizes structured change management to minimize disruptions.

ITIL Change Management Framework – Highlights these issues as symptoms of ineffective change control.

Why 2, 3, and 4 Are Indicators of Poor Change Management?Why Not Option 1 (Inadequate Control Design)?IIA References:✅ Final Answer: D. 2, 3, and 4 only.