Summer Special Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 8w52ceb345

While auditing an organization's customer call center, an internal auditor notices that key performance indicators...

IIA IIA-CIA-Part3-3P Full Course Access
IIA IIA-CIA-Part3-3P View All Questions

While auditing an organization's customer call center, an internal auditor notices that key performance indicators show a positive trend, despite the fact that there have been increasing customer complaints over the same period.

Which of the following audit recommendations would most likely correct the cause of this inconsistency?

A.

Review the call center script used by customer service agents to interact with callers, and update the script if necessary.

B.

De-emphasize the importance of call center employees completing a certain number of calls per hour.

C.

Retrain call center staff on area processes and common technical issues that they will likely be asked to resolve.

D.

Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily.

IIA-CIA-Part3-3P PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now IIA-CIA-Part3-3P pdf
Get 60% Discount on All Products, Use Coupon: "8w52ceb345"
Next
Which of the following is a primary driver behind the creation and prioritization of new...
Which of the following is the best example of IT governance controls?
Previous