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A supervisor receives a complaint from an employee who is frustrated about having to learn...

A supervisor receives a complaint from an employee who is frustrated about having to learn a new software

program. The supervisor responds that the new software will enable the employee to work more efficiently and with greater accuracy. This response is an example of:

A.

Empathetic listening.

B.

Reframing.

C.

Reflective listening.

D.

Dialogue.

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