A new internal audit function aggressively pursued and accomplished its audit plan in its first...

The primary weakness is communication. Distributing an annual audit plan does not eliminate the need for timely engagement-level communication with management before individual audits begin. Effective internal auditing requires stakeholders to understand the purpose, timing, objectives, expectations, information requirements, and practical arrangements associated with upcoming engagements. Management’s repeated feeling of being surprised indicates that the CAE or audit team did not communicate adequately before fieldwork commenced. Critical thinking relates to analyzing and evaluating information, while persuasion and negotiation are particularly relevant when disagreements or competing interests arise. Business acumen concerns understanding the organization and its environment. None of those directly addresses the failure described. Clear, timely, and appropriately targeted communication would allow management to prepare for engagements and improve cooperation without compromising internal audit independence.