Who is responsible for handling client complaints regarding the selling of mutual fund products?

Client complaints relating to mutual fund sales are handled through the dealer ' s established complaint-handling and compliance process , rather than being adjudicated independently by the dealing representative whose activity may be involved. The IFC material explains that written complaints, including email complaints, fall under formal regulatory complaint procedures and must be acknowledged in writing. Compliance personnel oversee regulatory adherence, documentation, investigation, escalation, and the dealer ' s response to the complaint. A fund manager manages the investment portfolio and therefore does not ordinarily administer dealer-client sales complaints. A fund distributor performs distribution functions, while the dealing representative may receive or initially communicate the complaint but should refer it into the firm ' s formal process. Consequently, among the options provided, compliance staff are responsible for properly handling complaints concerning mutual fund selling activities. Therefore, D is correct.

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