Universal Containers (UC) uses Salesforce for its customer service agents.

Single sign-on (SSO) is an authentication method that allows users to access multiple applications with one login and one set of credentials. SAML is an open standard for SSO that uses XML-based messages to exchange authentication and authorization information between an identity provider (IdP) and a service provider (SP). To fulfill the requirement, the following steps should be done:

Setup Salesforce as an identity provider (IdP) for order tracking. An IdP is thesystem that performs authentication and passes the user’s identity and authorization level to the SP, which trusts the IdP andauthorizes the user to access the requested resource. To set up Salesforce as an IdP, you need to enable the Identity Provider feature, download the IdP certificate, and configure the SAML settings.

Setup order tracking as a Canvas app in Salesforce to POST IdP initiated SAML assertion. A Canvas app is an application that can be embedded within a Salesforce page and interact with Salesforce data and APIs. To set up order tracking as a Canvas app, you need to create a connected app for order tracking in Salesforce, enable SAML and configure the SAML settings, such as the entity ID, ACS URL, and subject type. You also need to enable IdP initiated SAML assertion POST binding for the connected app, which allows Salesforce to initiate the SSO process by sending a SAML assertion to order tracking.