A coach should refer a client to seek help from a non-coaching professional when the...

The ICF Code of Ethics (Section 2.5) mandates referral to other professionals when client needs exceed coaching’s scope, which is limited to supporting personal and professional growth, not providing expert advice or managing organizational decisions (ICF Coaching Boundaries). Let’s analyze:

A. Needs support navigating a transitional period in their life: This fits coaching’s scope (ICF Definition of Coaching), supporting transitions through goal-setting and awareness (Competency 8).

B. Requests guidance in determining which employees should lose their jobs: This requires expertise in HR or management consulting, not coaching, as it involves directive advice and third-party impact, exceeding ICF boundaries (ICF Code of Ethics, Section 2.3). Referral to a consultant or HR professional is appropriate.

C. Wants help building better relationships: This is within coaching’s domain, focusing on personal skills and growth (Competency 8), not requiring referral.

D. Seeks confidence and clarity during a career change: This aligns with coaching’s purpose of enhancing potential and decision-making (ICF Definition of Coaching), not necessitating referral.

Option B warrants referral, as it falls outside ICF’s non-directive, growth-focused scope.