You want to set up NAE to monitor BGP neighbor state changes and create a...

To monitor BGP neighbor state changes and automatically create a helpdesk ticket, the NAE (Network Analytics Engine) action to use is a REST API call. This allows integration with external ticketing or automation systems, enabling automated ticket creation when a monitored event occurs.

Executing shell commands, sending emails, or generating logs are limited to internal actions and do not integrate as seamlessly with helpdesk systems.

REST API calls allow custom integration and automation.