A company is setting up a new secure network service and has configured EAP TLS...

Even if a specialized authentication method (like EAP-TLS with OCSP) is configured globally in ClearPass, it is not active for a specific request until it is assigned to a Service . The administrator must navigate to the service being used for that network access and explicitly add the desired method to the Authentication Methods list. Without this step, ClearPass will not attempt to use that specific protocol logic when processing incoming requests for that service.