Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order...

Salesforce Heroku-Architect Question Answer

Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training.

What should a Consultant implement to accomplish this requirement?

Set up Skill Requirements. DefineWork Types. Set up Routing Rules

Define Skills, Set up Skill Requirements, and Set up Resource Skills

Set up Service Locations, Set up Location Skills. Define work Types

Define Work Types, Define Work Order Status. Set up Resource Skills

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