What is a best practice if your Support Centre does not have the technical knowledge...

HDI HD0-400 Question Answer

What is a best practice if your Support Centre does not have the technical knowledge required to resolve an incident?

Log the call and tell the customer you will call back.

Log as much of the call as you understand.

Log the call and escalate the incident to a technical specialist.

Log the call and tell a colleague about the incident.

HD0-400 PDF/Engine

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