Which item isnotincluded infull-process efficiency analysis?
A.
Analysis of overlapping responsibilities
B.
Efficiency analysis of the work-order dispatch link
C.
Shirking/blame-shifting analysis
D.
Repeated complaints
The Answer Is:
D
This question includes an explanation.
Explanation:
Full-process efficiency analysis focuses on analyzing responsibilities, dispatch efficiency, and blame-shifting issueswithinthe process.Repeated complaintsare more of a service-quality outcome metric than a direct internal process-efficiency analysis dimension.
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