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A user is experiencing intermittent issues accessing their Gmail inbox.

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A user is experiencing intermittent issues accessing their Gmail inbox. Sometimes their Gmail loads slowly, and other times the user encounters error messages that haven’t been documented. You need to effectively troubleshoot this recurring problem. What should you do?

A.

Check the Google Workspace Status Dashboard for any reported service disruptions.

B.

Instruct the user to generate a HAR file the next time they experience slowness or an error.

C.

Instruct the user to try to access Gmail from another device or network to see if the issue persists.

D.

Instruct the user to clear their browser cache and cookies.

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