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An organization with a team of live customer service agents wants to improve agent efficiency...

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An organization with a team of live customer service agents wants to improve agent efficiency and customer satisfaction during support interactions. They are looking for a tool that can provide real-time guidance to agents, suggest helpful information, and streamline the support process without fully automating customer conversations. Which component of Google's Customer Engagement Suite should they use?

A.

Agent Assist

B.

Conversational Agents

C.

Conversational Insights

D.

Google Cloud Contact Center as a Service

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