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Which of the following statements defines a fatal question in an Evaluation Form?

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Which of the following statements defines a fatal question in an Evaluation Form?

A.

Fatal questions are weighted higher than non-fatal questions.

B.

Fatal questions are critical questions If scored "No", the evaluation score will be zero.

C.

Fatal questions are critical questions If scored No the agent will be removed from the queue.

D.

Fatal questions are the same as critical questions.

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