Which Genesys Cloud CX feature helps reduce wait time for each call?
A.
Automatic Call Distribution
B.
Workforce Management
C.
Skill-based Routing
D.
llVR
The Answer Is:
A
This question includes an explanation.
Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.
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