Summer Special Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 8w52ceb345

Which definition matches the ACD Evaluation Method Best Available Skills?

Genesys GCX-ARC Full Course Access
Genesys GCX-ARC View All Questions

Which definition matches the ACD Evaluation Method Best Available Skills?

A.

Looks for the first available agent and ignores any skill requirements

B.

Matches the interaction to the first available agent who has all of the requested skills

C.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills

GCX-ARC PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now GCX-ARC pdf
Get 60% Discount on All Products, Use Coupon: "8w52ceb345"
Next
What would you select from the Performance menu to view real-time statistics for all active...
Select the percentage that indicates a High level in the flow size.
Previous