Select all the question types available while creating an Evaluation Form. (Choose three.)
A.
Multiple Choice
B.
Yes/No
C.
Fill in the blank
D.
Range
E.
Multiple Response
The Answer Is:
A, B, D
This question includes an explanation.
Explanation:
Multiple Choice, Yes/No, and Range are three question types available while creating an Evaluation Form in Genesys Cloud CX Quality Management. An Evaluation Form is a template that defines the structure and content of an evaluation. An Evaluation Form consists of various questions that assess different aspects of an agent interaction based on predefined criteria and scoring methods. You can use different types of questions to create an Evaluation Form based on your needs. The other available question types are Comment Box and Scored Comment Box.References: https://help.mypurecloud.com/articles/about-evaluation-forms/ https://help.mypurecloud.com/articles/create-an-evaluation-form/
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