Which Genesys Cloud CX feature presents caller info to an agent and allows the user...

Scripts are Genesys Cloud CX features that present caller info to an agent and allow the user to update or collect the information. Scripts are predefined sets of questions or instructions that guide agents through interactions with customers. Scripts can display customer information from various sources, such as data actions or data dips, and allow agents to enter or update information during or after an interaction.References: https://help.mypurecloud.com/glossary/script/ https://help.mypurecloud.com/articles/about-scripts/