Genesys GCP-GC-IMP Question Answer
What are two methods for creating a conference call in Genesys Cloud?
With multiple active calls, click and drag an unselected call onto the previously selected call details.
Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
Have all attendees call you. When all calls are active, click the Start Conference button.
TESTED 15 Jul 2025
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